Refund policy

We offer a 60-day money-back guarantee, which means you have 60 days after receiving your order to request a return or refund.

To be eligible for a return, you’ll need the receipt or proof of purchase.

For unopened items, the product must be in the same condition that you received it, unused, and in its original packaging.

As part of our 60-day money-back guarantee, you may also request a refund for used products, but this applies to up to 2 jars only. Any additional opened or used jars beyond this limit are not eligible for a refund.

To start a return, you can contact us at hello@mad-glow.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@mad-glow.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and hazardous materials, flammable liquids, or gases.

Please note that our 60-day money-back guarantee for used products applies only to up to 2 jars. Outside of that guarantee, opened or used items are not eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, you’ll need the receipt or proof of purchase, and the item must be in the same condition that you received it.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mad-glow.com.